1. Introduction
Welcome to Inzage. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inzage.com (the "Site") or communicate with us via our services, including our WhatsApp Business integration.
By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
A. Personal Information
The personal information that we collect depends on the context of your interactions with us and the choices you make. This may include:
Contact Data: Name, email address, phone number, and business name.
Communication Data: The content of messages you send to us (e.g., via email or WhatsApp), including inquiries about our AI services.
B. Technical Data
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and device name.
3. WhatsApp Business API Data
Inzage uses the WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with users. If you interact with us via WhatsApp, the following applies:
Phone Numbers: We collect and store your phone number to send and receive messages required for our service delivery.
Message Content: Messages sent to our WhatsApp number are processed to answer your queries and provide customer support.
Data Usage: Your WhatsApp data is used solely for the purpose of communicating with you and providing the requested AI or agency services.
No Third-Party AI Training: We do not use your personal WhatsApp message data to train public or third-party AI models without your explicit consent.
4. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:
To provide our services: Including managing your accounts and delivering the AI solutions you requested.
To communicate with you: Sending you administrative information, product updates, or responding to your inquiries via email or WhatsApp.
To enforce our terms: Ensuring compliance with our legal terms and policies.
To respond to legal requests: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
5. Sharing Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations:
Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting services, CRM tools).
Meta Platforms, Inc. (WhatsApp): To facilitate communication via WhatsApp, technical data and message content are processed through Meta’s global infrastructure in accordance with the WhatsApp Business Terms.
Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or a judicial proceeding.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.
8. Your Privacy Rights & Data Deletion
Depending on your location (e.g., if you are a resident of the EEA, UK, or California), you may have certain rights regarding your personal information, including:
Right to Access: You may request details of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate information.
Right to Deletion (The "Right to be Forgotten"): You may request that we delete your personal information.
How to Request Data Deletion: To request the deletion of your data (including WhatsApp chat history and phone number records), please contact us at:
Email: support@inzage.com
Subject Line: Data Deletion Request
We will respond to your request within 30 days.
9. Contact Us
If you have questions or comments about this policy, you may email us at support@inzage.com